Monday, May 04, 2009

Customer Service in Switzerland

So my last post for the Write On blog went up last week and it already seems to have caused some, how shall I put it, emotional reactions. Apparently, the level of customer service in Switzerland is a touchy subject and one that always seems to spark debate. Of course, it all depends on your background and what you got used to growing up.

I have to admit, when I return now to the U.S., some aspects of customer service really seem overboard--like the waitresses that never leave you alone and are way too perky for someone carrying around constant 32 oz refills of soda. Still, I do appreciate other things--like being able to easily return items with no questions asked and sometimes even being given an additional incentive for my "trouble".

What's your take on the whole customer service thing? Would love to hear from you. Visit my last Write On post and leave a comment.


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