She stands helpless outside her building at 6:30 a.m. with her not-so-neatly-tied stack of paper to recycle lamenting that the paper truck has already made its round before the standard 7 a.m. and now she’ll be stuck with said paper for another six weeks.
And she gets reprimanded by cashiers at Interdiscount for returning a broken product that was purchased that way.
The Frau needs a drink after last weekend
The Frau loves starting her weekend with a good-old fashioned scolding. Especially when she’s done nothing wrong except to buy a broken fan in a sealed box that didn’t allow her to see its sorry status the previous Saturday.
Naturally, the Frau discovered the broken fan when she opened the box. She didn’t even have to open the plastic it was wrapped in to see it was a lost cause. That’s how broken this broken fan was.
“The policy, you stupid no-for-good customer, is that you are supposed to return it the following day,” lectured the Interdiscount cashier.
The Frau was not witty enough in Swiss German to make a comeback like, “Oh yeah? Well how was I supposed to do that since you’re closed on Sunday?” Or “Oh yeah, I wasn’t inconvenienced at all by having to drag this broken fan back to your store for another one along with an 8-month-old baby and a backache. Sorry I'm a week behind. But it’s clearly all for pleasure that I’m back here again.”
Anyway, finally, after several minutes of blaming the Frau for being stupid enough to purchase something at Interdiscount, the Interdiscount employee gave the Frau a replacement fan.
But it didn’t help the Frau that this one functions. Because she’s still boiling over the experience.
Have you had a bad (or good) customer service experience in Switzerland? Please share.