Wednesday, November 17, 2010

It could have been hell. But it was Swiss.

In some countries, things just work. You pay for them. But they work.

Airlines, for example. This weekend, I flew Swiss from Zurich to Nice. Unfortunately, Nice wasn't very nice (it rained almost the entire time I was there) but Swiss was.

We had boarded the plane in Zurich and we were ready to taxi when the pilot realized something was wrong with the plane. In any other country (or with any other airline) this would have meant crazy delays and hassle, turning my weekend getaway into an extended airport stay. But with Swiss, this problem was taken care of like clockwork. "Naturally, we have another plane for you and we will be ready for take-off again in 45 minutes."

Yeah right.

But this is Switzerland. Within 45 minutes, as promised, we were on a new plane, a bigger plane, told we could spread out and make ourselves comfortable (yay, exit row!) and we were ready to take off, arriving in Nice only about 40 minutes behind schedule.

Then the French took about another 40 minutes to get us our luggage. But that's another story. A French one.


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