Thursday, September 11, 2008

I am Repair Man. Do what I say!

I am really getting fed up with Serivcetechnikers (repairmen). They barely give us any notice (or maybe our Wincasa apartment managers are to blame—which wouldn’t surprise me) before not asking, but demanding entrance to our apartment to do things like play with our radiators for hours at a time.

Last night our neighbor informed us (they never talk to us directly...) that they would like to work on our apartment on Friday at 10. Well, this wasn’t going to work, as both my husband and I work. (Imagine that, no housefrau at home!)

So I called up, after plotting my conversation ahead of time in German, and politely told them Friday wouldn’t work, and could they come on Monday instead, when I could clear my schedule to be home.

“No,” was the curt German reply, “we have to do it this afternoon or Friday.” Well too bad for you, I thought, maybe next time you should plan ahead.

I told him I worked in Zurich and couldn’t be there this afternoon. And my husband had meetings all day and couldn’t just leave at their demand to open a door. Then he said I had to leave my key with the neighbor so he could have entrance for tomorrow.

The thing is, since we were victims of theft a month ago, we’re a little cautious right now, especially since we found out the police aren’t open when you need them, nor are they at any way helpful in dealing with crime.

The other factor is that house keys are so expensive (imagine that, something expensive in Switzerland) to replace that insurance companies won’t even cover them.

But alas, apparently we have no choice in the matter. The customer (or renter) is never right in Switzerland, so I know there’s no hope in changing things. Which only means, sometimes I really just want to go home. But when you live in an overpriced, terribly managed apartment building, where is that?


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